Delivering a great CX is a team effort, and we're here to help!
Fractional CX Leader - For startups or smaller businesses that are not ready for a full-time Chief Customer Officer (CCO) or require quick results to solve customer pain-points.
We partner with your team on a part-time or as-needed basis to achieve the following outcomes:
Assess current capabilities and advise on CX strategy (and strategy execution plan)
Create a customer-first business model
Deliver a detailed understanding of your customers' needs to inform product strategy
Support new product introduction (NPI) tailored to your customers' needs
Scale CX capabilities across teams and roles
Establish the foundation for Customer Success and Enablement teams
Help you identify the right skills needed to full-time CX leaders and teams
Customer Engagement Transformation Execution - For larger organizations seeking to provide a better customer experience through a series of quick turnaround projects. These services include:
Critically assessing customer and employee engagement, and building an improvement strategy
Creating a tailored strategy execution roadmap and detailed project planning
Supporting/managing CX project execution
Collecting ongoing customer sentiment and feedback
Sometimes you just need a helping hand to get started or manage a project while you keep the business engine humming full steam ahead. Our goal is to deliver your much needed CX solutions faster and more cost effective than re-deploying internal resources who are already delivering value elsewhere.
We're here to help with your questions, or something a little more hands on with our advisory services.
Step 1 - Complete the form below seeking some basic information. Your data is safe and will not be shared unless you provide expressed written consent.
Step 2 - We will reach out to you within 24 hours and schedule a 30-60 minute seek to understand call, and assess exactly what you need to be successful.
Step 3 - If you find value in our support, we'll move forward with the right level of engagement needed to help build a stronger customer experience.