Delivering a great CX is a team effort, and we're here to help!

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Services Offered

Fractional CX Leader - For startups or smaller businesses that are not ready for a full-time Chief Customer Officer (CCO) or require quick results to solve customer pain-points. 

 

We partner with your team on a part-time or as-needed basis to achieve the following outcomes:

  • Assess current capabilities and advise on CX strategy (and strategy execution plan)

  • Create a customer-first business model

  • Deliver a detailed understanding of your customers' needs to inform product strategy

  • Support new product introduction (NPI) tailored to your customers' needs

  • Scale CX capabilities across teams and roles

  • Establish the foundation for Customer Success and Enablement teams

  • Help you identify the right skills needed to full-time CX leaders and teams

Customer Engagement Transformation Execution - For larger organizations seeking to provide a better customer experience through a series of quick turnaround projects.  These services include:

  • Critically assessing customer and employee engagement, and building an improvement strategy

  • Creating a tailored strategy execution roadmap and detailed project planning

  • Supporting/managing CX project execution 

  • Collecting ongoing customer sentiment and feedback 

Getting Started

Sometimes you just need a helping hand to get started or manage a project while you keep the business engine humming full steam ahead.   Our goal is to deliver your much needed CX solutions faster and more cost effective than re-deploying internal resources who are already delivering value elsewhere.  

 

We're here to help with your questions, or something a little more hands on with our advisory services. 

 

Step 1 - Complete the form below seeking some basic information.  Your data is safe and will not be shared unless you provide expressed written consent. 

 

Step 2 - We will reach out to you within 24 hours and schedule a 30-60 minute seek to understand call, and assess exactly what you need to be successful.

 

Step 3 - If you find value in our support, we'll move forward with the right level of engagement needed to help build a stronger customer experience. 

Thank you. We'll be in touch soon!